Your Role and Responsibilities

As part of the Government Jobz network of professionals, you will manage the daily operations of the Surrey Community Equipment Service Centre. Key duties include:

• Team Leadership: Coaching and motivating Customer Service Coordinators to meet KPIs.
• Order Management: Ensuring all orders are processed accurately and on time.
• Issue Resolution: Handling escalated complaints and sensitive calls with professionalism.
• Performance Reporting: Leading performance against service level agreements (SLAs).
• People Management: Overseeing recruitment, training, and staff performance.

Candidate Requirements

To succeed in this role listed on Government Jobz, you should possess:

• Previous supervisory experience in a call center or contact center environment.
• Proven ability to work in a fast-paced setting and meet strict KPIs.
• Strong skills in workload scheduling and administration.
• A confident, approachable, and professional communication style.
• Proficiency in Microsoft Office; healthcare experience is a plus but not required.

Benefits & Culture

Millbrook Healthcare Group, featured on Government Jobz, values its employees with a fantastic benefits package:

• Hours: Monday to Friday, 8:00 AM – 5:00 PM.
• Holiday: Up to 33 days (including bank holidays).
• Perks: Life Assurance, Pension Scheme, and 200+ exclusive retailer discounts.
• Inclusion: Support for flexible working, job shares, and part-time requests.

How to Apply

Join a company that follows the “CARES” values: Care, Accountable, Ready, Enhance, and Socially Responsible. Apply now through Government Jobz to start your journey in the assisted living sector.

Closing Date: 13 February 2026

Explore more opportunities on our latest jobs page or visit our UK career portal for similar management roles.