Job Details

• Salary: £29,222.02 per year
• Location: King’s Lynn (PE30 5BU)
• Working Style: Hybrid (3 days office / 2 days remote)
• Closing Date: 03 February 2026

What You Will Do

As a Complaints Handler at Freebridge Community Housing, you will lead the investigation process to ensure fair outcomes. Key duties found on Government Jobz include:

• Managing formal complaints across multiple channels from start to finish.
• Collaborating with service managers to investigate root causes.
• Compiling Stage 1 responses in line with the Housing Ombudsman code.
• Ensuring concise, legally compliant communication with complainants.
• Contributing to service improvement recommendations.

Requirements

According to the listing on Government Jobz, successful candidates need:

• A strong background in customer service environments.
• Excellent written and verbal communication skills (High literacy/numeracy).
• The ability to meet strict deadlines and manage a varied workload.
• Diplomacy, tenacity, and the ability to build respectful relationships.
• Knowledge of the local Norfolk area (Desirable: Social housing experience).

Why Join Freebridge Community Housing?

Joining via Government Jobz entitles you to a comprehensive benefits package:

• Holiday: 25 days + bank holidays (rising to 30 days).
• Work-Life Balance: Hybrid working and early finish on Fridays!
• Health: Access to physio, counselling, and discounted gym memberships.
• Family: 6 months full pay for maternity; 2 weeks for paternity.
• Future: Generous contributory pension scheme.