Computer Help Desk Supervisor – Boisbriand, QC
New Tech Opportunity from Government Jobz
Job Overview
- Salary: $43,600 – $46,800 Annually
- Location: Boisbriand, QC (On-site)
- Status: Permanent, Full-time
- Vacancies: 1 Opening
Company Benefits
- Health: Medical, Dental & Life Insurance
- Perks: Free Parking & Paid Sick Leave
- Culture: Fast-paced B2B SaaS environment
- Location: 509 Rue Papineau, Boisbriand
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Key Responsibilities
The Help Desk Supervisor will lead the technical support team and manage client relations, specifically:
- Team Leadership: Supervising staff, coordinating work schedules, and providing technical guidance.
- Client Support: Advising users on complex IT difficulties and ensuring timely resolution of tickets.
- Quality Control: Monitoring support metrics and documenting recurring problems and solutions.
- System Management: Assisting in the maintenance of administrative and network systems.
- Training: Onboarding new staff and training users on software updates and new tools.
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Required Skills & Profile
Ideal candidates for Fraxion Communications should demonstrate:
- Bilingualism: Strong oral and written communication in both French and English.
- Technical Expertise: Proficiency in MS Office, cloud-based software, and troubleshooting hardware/software.
- Soft Skills: Strong judgment, initiative, and the ability to work under pressure with tight deadlines.
- Education: D.E.P. or D.E.C. in Computer Support or a related field is typically preferred.
Application Details
This position was posted on Jobillico (Ref #16301095) and is open for immediate application. Candidates must be authorized to work in Canada. For more details on Fraxion’s tech stack and culture, visit Fraxion’s Career Page or check for updates on Government Jobz.