Core Responsibilities

The Coordinator manages both the administrative and human elements of the HELP service center.

• Client Service Coordination: Overseeing the intake, processing, and tracking of equipment loan requests based on healthcare professional referrals.
• Volunteer Management: Recruiting, training, and coaching a diverse team of volunteers who assist with client services and equipment maintenance.
• Quality Control: Monitoring program delivery to ensure high standards of timeliness, safety, and equipment sanitation are met.
• Liaising: Acting as a key point of contact for healthcare professionals, clients, and family members regarding equipment availability.
• Administration: Maintaining accurate database records, tracking donations, and assisting in the development of annual action plans.

Requirements & Qualifications

The Canadian Red Cross seeks a candidate who combines administrative expertise with a passion for community service:

• Education: Typically a 2-year post-secondary diploma in health services, social sciences, or business administration.
• Experience: 2+ years of experience in volunteer management or customer service, preferably in a healthcare setting.
• Physical Ability: Must be able to lift and carry equipment weighing up to 50 lbs.
• Soft Skills: Strong empathy, diplomacy, and the ability to handle difficult or emotional client situations.
• Compliance: Must complete a successful Enhanced Police Information Check (E-PIC) and hold current First Aid certification.

Why Join the Red Cross?

Beyond competitive wages, the Red Cross offers the chance to work for one of Canada’s most respected humanitarian organizations. You will be part of a team that empowers residents to live with dignity and independence. For more career resources for BC professionals, check Government Jobz.