Job Overview & Compensation

• 📍 Location: Vancouver, BC (On-site – Terminal Ave)
• 💰 Salary: $40,000 – $46,000 Annually
• 🕒 Type: Full-time, Permanent
• 🚀 Start Date: As soon as possible
• 👥 Vacancy: 1 Opening

Discover more entry-level tech opportunities in BC with Government Jobz.

Primary Responsibilities

The Help Desk Technician serves as the first line of defense for customer inquiries. Your core focus will be:

• First-Level Support: Troubleshooting internet connectivity, hosting, and email issues via phone, chat, and email.
• Account Management: Assisting users with password resets, credential management, and basic billing inquiries.
• Technical Triage: Diagnosing hardware and software problems, resolving them where possible, or escalating to Tier 2 technicians.
• Documentation: Recording all interactions and technical steps in the company’s ticketing system to ensure service continuity.
• Customer Care: Providing step-by-step guidance to non-technical users in a calm and professional manner.

Requirements & Qualifications

Uniserve is looking for high-energy individuals who are passionate about technology. Key requirements include:

• Education: A certificate or diploma in Information Technology or Computer Science.
• Technical Aptitude: Fundamental understanding of networking concepts (DNS, DHCP, IP addressing).
• Communication: Exceptional verbal and written English skills for customer-facing interactions.
• Soft Skills: Strong analytical thinking, patience, and a customer-first mindset.
• Assets: Familiarity with Microsoft 365, Active Directory, or CompTIA A+ certification is highly valued.

How to Apply

This position was originally featured on Talent.com (#597194524267123882). Uniserve Communications offers a dynamic environment with opportunities for internal career advancement. To ensure your application is viewed, visit the Uniserve Careers portal or apply through the official Talent.com platform. Keep Government Jobz bookmarked for the latest Vancouver tech job alerts.